Last updated: 20th October, 2023
Thank you for choosing CopeUp Digital Marketing Agency. We value the trust you place in our services, and we are committed to ensuring that our clients are satisfied. This Refund Policy outlines the circumstances under which CopeUp may offer a refund.
1. Service Cancellation
If you choose to cancel your service within 7 days of your purchase, you may be eligible for a full refund. Cancellations made after this period will not qualify for a refund.
2. Unsatisfactory Services
If you believe that our services have not been delivered as promised or have not met your expectations, please contact us within 7 days of the service delivery. We will investigate the matter, and if we determine that the service was not delivered as promised, we may offer a partial or full refund.
3. Non-refundable Services
Certain services may be non-refundable. These include, but are not limited to:
- Custom designs or artwork
- Third-party fees or charges
4. Refund Process
To request a refund:
- Contact our customer support team at hello@cope-up.com.
- Provide a valid reason for the request.
- Include any relevant documentation or evidence to support your claim.
Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 45 to 60 working days.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at hello@cope-up.com.
6. Changes to This Refund Policy
We reserve the right to update or change our Refund Policy at any time, and you should check this Refund Policy periodically. Your continued use of our services after we post any modifications will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Refund Policy.
Contact Us
If you have any questions about this Refund Policy, please contact us at hello@cope-up.com or visit our website at https://cope-up.com/contact-us/