Refund Policy

Last Updated: April 21, 2026

1. Introduction

Thank you for choosing CopeUp LLC. We are committed to delivering high-quality digital marketing and eCommerce consulting services.

This Refund Policy explains the conditions under which refunds may be issued for services purchased through our website https://cope-up.com, including payments processed via Stripe.

2. Nature of Services

All services provided by CopeUp LLC are digital and service-based, not physical products. Once a service has been initiated or delivered, it may not be eligible for a full refund.

3. Service Cancellation (7-Day Policy)

  • You may request a cancellation within 7 days of purchase for a full refund, provided that work has not significantly started.
  • If work has already begun, a partial refund may be issued based on the amount of work completed.
  • Cancellations requested after 7 days are generally non-refundable.

4. Unsatisfactory Service

If you believe that the service has not been delivered as agreed, you must notify us within 7 days of delivery.

  • We will review your request and supporting evidence
  • If the issue is verified, we may offer a partial or full refund at our discretion

5. Non-Refundable Services

The following are non-refundable:

  • Services that have been fully delivered as agreed
  • Custom work, strategy, or consultation already provided
  • Third-party costs (advertising spend, tools, subscriptions, platform fees)
  • Completed digital deliverables

6. Payment Processing (Stripe)

All payments are securely processed via Stripe. Refunds, if approved, will be issued to the original payment method used during checkout.

7. Refund Process

To request a refund:

  • Email us at hello@cope-up.com
  • Provide your order details and reason for the request
  • Attach any relevant supporting documents

We will review your request and notify you of the outcome within a reasonable timeframe.

8. Refund Timeline

  • If approved, refunds are typically processed within 5–10 business days
  • The exact timing may vary depending on your bank or card provider

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your card issuer or bank (processing delays may occur)
  • If the issue persists, contact us at hello@cope-up.com

10. Chargebacks & Disputes

We encourage clients to contact us before initiating a chargeback. Unauthorized or fraudulent disputes may result in service termination and legal action if necessary.

11. Changes to This Policy

CopeUp LLC reserves the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Information

CopeUp LLC
Email: hello@cope-up.com
Website: https://cope-up.com/contact-us/