Payment and Refund Policy

Last Updated: September 18, 2026

1. Introduction

Thank you for choosing CopeUp LLC. We are committed to delivering high-quality digital marketing and e-commerce management services.

This policy explains how we bill for our services and the conditions under which refunds may be issued. It applies to services purchased through our website https://cope-up.com and to payments processed via Stripe.

2. Nature of Services

All services provided by CopeUp LLC are digital and service-based, not physical products. Once a service has been initiated or delivered, it may not be eligible for a full refund.

3. Types of Engagement

We work with clients in two ways, and the terms differ for each:

  • Website Plans — Plans purchased directly through our website and paid in advance. Sections 4, 6 and 7 apply.
  • Retainer & Contract Clients — Ongoing engagements governed by a signed service agreement. Section 5 applies.

4. Cancellation of Website Plans (7-Day Policy)

  • You may request cancellation within 7 days of purchase for a full refund, provided that work has not significantly started.
  • If work has already begun, a partial refund may be issued based on the portion of work completed.
  • Cancellations requested after 7 days are generally non-refundable.

5. Retainer & Contract Clients

  • Where a signed service agreement exists between CopeUp LLC and the client, the payment, cancellation, and refund terms of that agreement take precedence over this policy.
  • Retainer services are invoiced monthly in arrears for the preceding calendar month, on the payment terms stated in the agreement (typically Net 30).
  • Invoices are payable by bank transfer (ACH or wire) or another method agreed in writing between the parties.
  • Fees for services already performed are non-refundable.
  • Either party may terminate the engagement with thirty (30) days’ written notice, unless the agreement states otherwise. All outstanding fees become due upon termination.
  • We reserve the right to suspend services in the event of non-payment.

6. Unsatisfactory Service

If you believe a service has not been delivered as agreed, you must notify us within 7 days of delivery.

  • We will review your request and any supporting evidence.
  • If the issue is verified, we may offer a partial or full refund at our discretion, or re-perform the work.
  • This section does not apply to fees for retainer services already performed, which remain non-refundable under Section 5.

7. Non-Refundable Items

The following are non-refundable in all cases:

  • Services that have been fully delivered as agreed
  • Retainer fees for service periods already performed
  • Custom work, strategy, or consultation already provided
  • Third-party costs (advertising spend, tools, subscriptions, platform fees)
  • Completed digital deliverables

8. Payment Processing

All payments are processed securely via Stripe. We accept card payments and bank transfers (ACH and wire) depending on the engagement type. Approved refunds are issued to the original payment method used for the payment.

9. Refund Process

To request a refund:

We will review your request and notify you of the outcome within a reasonable timeframe.

10. Refund Timeline

  • If approved, refunds are typically processed within 5–10 business days.
  • The exact timing may vary depending on your bank or card provider.

11. Late or Missing Refunds

If you have not received an approved refund:

  • Check your bank account again
  • Contact your bank or card issuer, as processing delays may occur
  • If the issue persists, contact us at hello@cope-up.com

12. Chargebacks & Disputes

We encourage clients to contact us before initiating a chargeback or payment dispute. Unauthorized or fraudulent disputes may result in suspension or termination of services and, where necessary, legal action.

13. No Guarantees

Services are performed using commercially reasonable standards and best practices. We do not guarantee specific outcomes, including sales performance, platform rankings, or return on investment. Dissatisfaction with results alone is not grounds for a refund.

14. Governing Law

This policy is governed by the laws of the State of Wyoming, United States.

15. Changes to This Policy

CopeUp LLC reserves the right to update or modify this policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

16. Contact Information

CopeUp LLC
30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: hello@cope-up.com
Phone: +1 (307) 242-5349
Website: https://cope-up.com/contact-us/